Joey Coleman
Joey Coleman is a renowned speaker and business consultant known for his expertise in customer experience and retention. He authored the bestselling book "Never Lose a Customer Again," which provides strategies for building lasting customer relationships. With a background in design, advertising, and law, Coleman's diverse career enriches his insights into client engagement. He frequently shares his knowledge through workshops, helping businesses transform their customer service approaches.
Book summaries for books written by Joey Coleman
Quotes
Customers may forget what you said but they’ll never forget how you made them feel.
Every interaction is an opportunity to create a positive emotional response.
The first 100 days of a customer lifecycle are critical to long-term retention.
A business is nothing without its customers. Treat them like the lifeblood of your company.
The best marketing you can do is to provide an exceptional customer experience.
It's not enough to be good at what you do. You need to be good at how you do it.
Happy customers are your best source of business.
Creating a memorable customer experience is about exceeding expectations consistently.
Understanding your customer's journey is key to improving their experience.
Customer loyalty is built on trust and consistent positive interactions.
Make every touchpoint with your customer meaningful and valuable.
Listening to your customers is the first step in providing great service.